How Apps Like Intercom and Notion Work with Assista to Boost Your Productivity

Introduction

Managing multiple tools in your daily workflow can get overwhelming, especially if you lack the time or technical expertise to connect them. Assista brings you a powerful solution by allowing you to control apps like Intercom and Notion through simple chat commands. This combination opens new possibilities for handling customer support, organizing knowledge, and automating repetitive tasks without writing any code.

In this article, you’ll learn how Assista extends the capabilities of Intercom and Notion, what benefits you can expect, and practical workflows that you can try today.

What can you achieve with this AI Agent?

• ✔️ Manage and respond to customer conversations in Intercom using natural language commands.
• ✔️ Retrieve, organize, and update notes or documents stored in Notion effortlessly.
• ✔️ Coordinate tasks between Intercom and Notion without switching between apps manually.
• ✔️ Generate insights and summaries by analyzing conversation history or knowledge bases.
• ✔️ Improve collaboration by creating structured content or tickets based on customer interactions.
• ✔️ Save time by automating multi-step tasks triggered on demand, all through a chat interface.

Workflow Examples Combining Intercom and Notion with Assista

1. Customer Inquiry Summary and Notion Update

Use case

You want to summarize recent customer inquiries from Intercom and update your team’s knowledge base in Notion without manual copy-pasting.

Workflow

• Intercom: Fetch recent customer messages related to a specific topic.
• AI Agent: Summarizes main points from customer inquiries.
• Notion: Adds a new page or updates an existing document with the summary.

Result

Key customer concerns are documented in Notion comprehensively, making it easier for your team to stay informed.

Prompt Draft

“Fetch the last 10 customer messages about product delivery from Intercom, summarize the key concerns, and add or update a page in Notion with these points under the 'Delivery Issues' section.”

Benefits

✔️ No manual effort copying messages to your knowledge base.
✔️ Faster sharing of critical customer feedback with your team.
✔️ Keeps documentation up to date and accessible.

2. Create a Customer Follow-Up Task in Notion from Intercom Conversation

Use case

You want to quickly create tasks in Notion based on actionable items found during customer chats in Intercom.

Workflow

• Intercom: Retrieve conversation details containing a pending customer request.
• AI Agent: Extracts task details and deadlines.
• Notion: Creates a task entry with relevant customer info and due date.

Result

A task with all necessary context is created in Notion and ready for your team to handle.

Prompt Draft

“Find any pending requests in the latest Intercom conversation with client John Doe, extract the task description and due date, then create a new task in Notion with this information.”

Benefits

✔️ Avoids missing follow-ups hidden in message threads.
✔️ Centralizes task management in Notion.
✔️ Saves you from manual transcription.

3. Generate Weekly Customer Support Summary Report

Use case

You want to create a consolidated report each week summarizing customer support trends from Intercom and share it with your team in Notion.

Workflow

• Intercom: Collect customer conversation metrics and common issues.
• AI Agent: Produces an insightful summary report.
• Notion: Creates or updates a weekly report page accessible by your team.

Result

Your team gets a clear overview of support performance and trending topics without manual data aggregation.

Prompt Draft

“Summarize customer support conversations from Intercom for the past week including top issues, volume, and resolution rates. Create or update the 'Weekly Support Summary' page in Notion with these findings.”

Benefits

✔️ Saves hours compiling reports.
✔️ Keeps the team aligned on customer challenges.
✔️ Enables data-driven decisions with easy access to trends.

By leveraging Assista with Intercom and Notion, you empower yourself and your team to handle customer communication, task management, and reporting more efficiently. All actions are triggered when you need them through simple natural language commands, making it accessible even without technical skills.

Explore these workflows and customize them to your unique needs. The ability to interact with your apps through chat opens fresh paths to focus on what matters—the actual work—rather than juggling your tools.